What is flow and, most importantly, why does it actually matter? Enabling flow and keeping your attention on the main flow metrics will not only enable you to deliver results in a consistent predictable manner, but it’ll also pave the…

In this 4-part series, we’re going to take you through a sneak-peek into the realm of achieving sustainable predictability. In the first chapter, we talked about the importance of setting up and managing explicit process policies. Today, I’d like to…

In this 4-part series, we’re going to take a sneak peek into the realm of achieving sustainable predictability. The first and foremost step to take towards reaching that goal is using explicit policies. The aim of this strategy is to…

Using queue states within our processes is the cornerstone of achieving high flow efficiency. Introducing queue states to our system designs not only enables us to manage our work effectively but also uncovers opportunities for improvement that wouldn’t otherwise be…

Learning from failure is the cornerstone of continuous improvement. Perceiving your shortcomings as opportunities will ultimately facilitate an environment of motivation, engagement and dedication. Way too often, I have conversations with customers at Nave who are trying to discard certain…

Avoiding a 100% utilization of your employees’ time is the only way to achieve 100% workflow utilization. Your delivery speed and the predictability of your systems depend on how efficiently you’re managing the flow of work. Even though it sounds…