Nubank is a leading financial technology company based in Brazil, widely recognized for revolutionizing the banking industry.

Founded in 2013, Nubank has garnered a reputation for providing innovative digital banking solutions that prioritize simplicity, transparency, and customer empowerment.

With a mission to democratize access to financial services, Nubank offers a range of products, including credit cards, digital accounts, personal loans, and investment options, all accessible through their user-friendly mobile app.

As one of the fastest-growing fintech companies globally, Nubank continues to redefine the banking experience, empowering millions of customers to take control of their finances.

A Sneak Peek at the Data-Centric Strategies Employed in Nubank

At Nubank, strong and diverse teams collaborate closely to drive innovation and deliver exceptional results.

Their real challenge isn’t about finding talent; it’s about ensuring that these teams have the tools and knowledge necessary to make the most of their time.

That’s where our Global Productivity team comes in.

The team supports Nubank’s professionals by providing them with the resources and guidance needed to continuously improve their processes.

They know that simply hiring more people isn’t the ultimate solution for boosting productivity.

The Global Productivity team focuses on two key areas:

Continuous improvement which involves enabling Nubank’s Business Units, Areas and squads on prioritization, effective planning, performance tracking, variability and trends investigations, and gaining a deeper understanding of team capacity.

Increasing focus, by minimizing distractions, enabling team members to concentrate and spend more time in the flow.

The teams in Nubank firmly believe in the power of metrics, understanding that no single one can fully capture the big picture. Instead, they adopt a “preponderance of evidence” approach, refining their metrics as they progress, always prioritizing the objective behind the metric over the metric itself.

Ceci Fernandes
Global Productivity leader at Nubank

"One of our values at Nubank is building strong and diverse teams – and diverse teams work best in very different ways. Nave works great with that!

Even teams that have very different workflows, practices and organization can get useful insight from Nave. "

How 200+ Teams Utilize Their Flow Metrics

Currently, over 200 teams at Nubank use Nave to track their productivity and optimize their processes.

They use the Aging Chart by Nave to illustrate how long an item in progress has been stuck at a particular stage.

Aging Chart by Nave | Image

Nubank teams use the Aging Chart during their daily meetings to prioritize completing existing tasks over starting new ones.

By focusing on items within the orange and red health zones, team members work together to identify areas for improvement. Workflow stages that usually have higher aging are prime candidates for optimization.

The Cycle Time Scatterplot visualizes the time tickets spent in the workflow until completion.

Cycle Time Scatterplot by Nave | Image

The teams in Nubank use that chart as a retrospective tool that helps them identify outliers in their processes.

By examining items with significantly longer cycle times, teams can reflect on alternative approaches and apply those lessons moving forward.

Furthermore, analyzing variability in cycle time trends enables them to recognize the impacts of incremental changes and assess the results of the improvement initiatives they are constantly running.

Diego Rossini Vieira
Senior Engineering Manager at Nubank

"At Nubank, as we continually strive to cultivate high-performance teams, Nave has proven to be an indispensable asset.

By furnishing detailed metrics, Nave empowers every team member to make informed decisions based on evidence rather than guesswork. This shift in approach enhances the team's maturity, transitioning from speculation to evidence-based practices.

With actionable insights, Nave drives continuous improvement, solidifying its role as a vital tool for any team aiming to amplify productivity and efficiency."

Last but certainly not least comes Monte Carlo Forecasting.

Monte Carlo Forecasting by Nave | Image

They use Monte Carlo simulations to forecast the number of items that can be delivered by a specific date, with varying levels of certainty.

With the Monte Carlo method, teams can understand how likely they are to finish their work by a certain checkpoint date.

This information allows teams to adjust their plan to maximize value within the available time frame.

Furthermore, Nubank applies this method in their capacity planning process to determine how many initiatives can be realistically accomplished within an iteration.

Laszlo Török
Data Infrastructure Lead at Nubank

"Nave allows us to get actionable insights about our work and organizational performance in a way that none of the other tools, including the ones built into our project management system offer.

Nave is indispensable to any manager seeking to understand and optimize any type of knowledge work."

If you haven’t tried Nave just yet, go ahead and connect it with your management platform to get instant insights on your data (it’s free for the first 14 days, no strings attached)

If you know someone who’s having a hard time improving their teams’ performance, please share this article with them on your favorite social media platform. I’d highly appreciate it if you spread the word.

Thank you for tuning in with me today, and I look forward to seeing you next week, same time and place, for more insight-packed managerial goodness. Bye for now!

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