Free 8-page guide
A quick “yes” can turn a request into a delivery commitment before you have evaluated it.
Get the free guide to see when the delivery clock actually starts and how to make deliberate commitments based on your capacity.
Inside the guide
The guide examines what happens between receiving a request and committing to deliver it.
- What happens when you immediately say yes to a request?2
- When does the delivery clock start?3
- Is a request the same as a commitment?4
- Who decides when to commit?5
- What should happen before you make a commitment?6
- What changes when commitments are deliberate?7
- How do you stop turning every request into an immediate yes?8
The problem with an immediate yes
What did you commit to when you said, “Sure, we’ll get it done”?
A request can become a delivery promise in a single conversation. The guide examines why that moment matters before the work has been evaluated against your available capacity.
When accountability begins
Examine the point at which a delivery request becomes work you are accountable for releasing.
What gets skipped
See which delivery decisions may not have happened before the promise was made.
Why the distinction matters
Understand how the timing of a commitment affects capacity, expectations and the delivery timeline.
About the author
The guide is written by Sonya Siderova, Founder and CEO of Nave.
Nave grew out of a product development team that was delivering just 25% of what it committed to. After adopting Kanban, the team began making decisions from delivery data instead of opinions. That experience eventually became Nave, a flow analytics platform trusted by 7,000+ delivery teams worldwide.
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