Top 5 Outcomes of Integrating Flow Metrics into Executive-Level Reporting
Agile coaches often find it challenging to communicate to top-level executives the real importance of flow metrics.
How do you clearly show that the team’s productivity improvement directly impacts the business outcomes that matter the most?
How can you showcase the direct link between teamwork and overall business success?
If you’ve found yourself thinking, “I wish connecting flow metrics to executive priorities was simpler,” I have a solution for you!
Now, let’s dive into the heart of the matter.
5 Key Outcomes from Flow Metrics Reporting
The first and most important question you should ask yourself before even starting with your executive report is: What is important for the C-level?
Here’s the thing:
They are not in the trenches with you.
They don’t have your context and they will only make their conclusions looking into that report.
You can only work with a few numbers to provide the complete picture. So what should the numbers be so that your execs have an objective understanding of your results?
To answer this question, we should look into the most important aspects the C-level are interested in and connect our results with their expectations. Here is the list of the top 5 outcomes they will be looking for and a quick tip on how to communicate them effectively.
#1 Revenue Growth
Now, you’ve got your flow metrics finely tuned, your team is working seamlessly, and you’re releasing products at lightning speed. What does that mean? It’s a recipe for a potential revenue boost!
As someone who’s been in the trenches of project management for over a decade, let me tell you – when you optimize your flow metrics, you’re not just making your processes smoother. You’re creating a direct path to hitting those financial milestones.
It’s not just about getting things done faster; it’s about the impact on your bottom line. And for all executives out there laser-focused on revenue growth, this is where the magic happens.
#2 Customer Satisfaction
When it comes to customer satisfaction, it’s all about exceeding expectations and doing it better (and faster!) than before.
Your product releases aren’t solely about delivering to your customers; you can now collect quicker feedback and ensure you’re on the right track with your products.
When you improve cycle time, you’re speeding up your releases. And it’s not just speed for the sake of speed; it’s about delivering value to your customers at a pace that keeps them engaged and satisfied.
For all executives out there who understand that customer satisfaction isn’t just a box to tick but a continuous journey, optimizing these metrics is the golden ticket. It’s more than just getting things out the door; it’s about building a connection with your customers.
As a result, customer satisfaction becomes a natural outcome of your finely tuned processes.
#3 On-Time Delivery
“When will this be done?”, executives’ most favorite question!
Ask me how many teams out there struggle with delivering on their commitments. There are so many that I’ve built a business to help them overcome that struggle.
And let me tell you, the solution is so simple.
By optimizing for both cycle time and throughput, you’re ensuring that your teams deliver results in a consistent manner.
Because that’s all it takes to meet your commitments – consistent results. It shows that there are effective management practices put in place and stable delivery systems that self-optimize for predictability.
Utilize your flow metrics to demonstrate results and assure executives that you have a firm grasp on the pulse of the work. As a side effect, you’ll be able to deliver on time, every time!
This is the quickest way to establish your credibility.
#4 Efficiency Improvement
Your flow metrics are your tool for not just understanding but optimizing efficiency.
It’s not just about seeing what’s happening; it’s about understanding how well it’s happening.
Now, for executives aiming to boost efficiency, flow metrics provide guidance to areas where improvements are not just possible but imperative.
Spotting bottlenecks, identifying opportunities for improvement, and enabling self-managed teams that are focused on business outcomes becomes a priority.
Efficiency isn’t just a buzzword; it’s a competitive edge. By utilizing flow metrics, you’re not just aiming for improvement; you’re actively shaping a more streamlined, responsive, and agile development process.
#5 Strategic Decision-Making
Your flow metrics offer a panoramic view of your organization’s performance. Having the appropriate data at the precise moment is more critical than simply having data.
In the ever-evolving landscape of business, change is the only constant. Flow metrics serve as your radar, allowing your executives to assess the impact of process changes. It’s about making informed changes that align with evolving business requirements.
More importantly (at least from an agile perspective!), your flow metrics will visualize how well teams navigate through changes and uncertainties. They will show how proactive your teams are in anticipating and responding to shifts in the business environment.
So, for all strategic decision-makers who are aiming for decisions grounded in data, foresight, and adaptability, embracing the world of flow metrics is the next logical step.
Dive into the insights, use them as your strategic toolkit, and watch as your decisions become the driving force behind a resilient and forward-thinking organization.
I hope that it is crystal clear why integrating flow metrics into executive-level reporting is so important. Now you know how to connect the dots between the numbers and business outcomes your executives are looking for.
Your action item: If you need a headstart and you want to explore the executive reports the most successful agile companies use, here is the solution for you:
Go ahead and explore the Executive Dashboard at Nave. It’s free for the first 30 days, and it will enable you to achieve that quick win your executives are after.
You now have the proof in your hands to showcase how your work directly contributes to improving business outcomes which is your ultimate competitive advantage in the long run!
Alright my friend, I wish you a productive week ahead. Meet me here again, next week, same time and place for more managerial goodness!
Meet the Author
Sonya Siderova is a passionate product manager and a driving force behind Nave, a Kanban analytics suite that helps teams improve their delivery speed through data-driven decision making. When she's not catering to her two little ones, you might find Sonya absorbed in a good heavyweight boxing match or behind a screen crafting a new blog post.