3 Challenges I Stumbled upon While Implementing WIP Limits with My Scrum Team
As we stepped into the beginning of 2018, I found myself leading a Scrum team for the first time, and let me tell you, I was absolutely determined to make it a resounding success.
We had all the Agile principles in place, sprint planning was meticulous, and our backlog was prioritized. But as the sprints progressed, we started encountering a frustrating problem. Our team seemed to be spinning too many plates at once, struggling to keep up with the growing workload. We started missing deadlines, quality suffered, and frustration mounted altogether.
That’s when I stumbled upon the concept of WIP limits. It was like a lightbulb moment for me. I realized that by setting clear boundaries on the number of items the team could actively work on at any given time, we could regain control of our workflow and bring back the focus and efficiency we desperately needed.
Excited to put this newfound knowledge into action, I presented the idea of integrating WIP limits with our Scrum framework to the team. However, not everyone was convinced. Some team members were skeptical, concerned that it might hinder their autonomy or slow down progress. It was clear that I had to address their doubts and demonstrate the immense value of WIP limits.
We started small, defining WIP limits for each stage of our process. Gradually, we began to see the benefits unfold. The team’s focus sharpened, and the quality of our work improved. By limiting the number of items in progress, we reduced context switching and the overwhelming feeling of being spread too thin.
However, it wasn’t all smooth sailing. We faced challenges along the way – resistance to change, setting up the right WIP limits from the get-go, and handling individuals’ idle time effectively. It took open communication and a commitment to continuous improvement to overcome these hurdles. But the results were worth it.
With WIP limits firmly in place, our team achieved a level of productivity we had never experienced before. We delivered on our commitments and our feedback loops tightened significantly. Our process became a well-oiled machine, delivering valuable increments consistently.
That personal journey taught me the importance of integrating WIP limits into Scrum and the transformative impact it can have on team dynamics and business outcomes. Through the challenges we faced and overcame, I realized that WIP limits were not just a theoretical concept but a practical solution to a very real problem.
So, if you find yourself in a similar situation, overwhelmed by a growing workload and struggling to maintain focus and efficiency, be at ease. I’m here to guide you through the most common hurdles when using WIP limits in Scrum and the strategies to overcome them.
3 Obstacles I Encountered when Introducing WIP Limits to My Scrum Team
Alright, let me share with you the obstacles I stumbled upon when I introduced WIP limits to my Scrum team. It was an eye-opening experience, but let me tell you, we faced some real challenges along the way. So, here’s what we tackled head-on.
Challenge #1 Resistance to Change
Now, I understand how challenging change can be. When I first introduced the idea of implementing WIP limits, my team didn’t readily embrace it. But you know what? I found a secret sauce to conquer this challenge: clear communication and involvement. I made it a priority to explain the remarkable benefits of WIP limits, highlighting how they enhance focus, eliminate bottlenecks, and supercharge productivity.
But that wasn’t all. I made sure to actively involve my team in the decision-making process. Their opinions and preferences mattered. By fostering open discussions, addressing their concerns head-on, and valuing their input, I created an environment where they felt genuinely heard and appreciated. And guess what happened next? It made all the difference in melting away that initial resistance to change.
So, let me share a vital lesson I learned along the way: Involve people in the change process. It’s crucial to grant a voice to those who will be directly impacted. Take their opinions and preferences seriously. Not only will they become more receptive to the change, but they’ll also become deeply invested in it, taking ownership of their roles in the transformation.
Challenge #2 Setting Initial WIP Limits
Ah, setting those WIP limits for the first time – it can feel like playing a guessing game sometimes. Rest easy, my friend. I’ve got some practical solutions up my sleeve.
First of all, it is the team that should decide on the limit of the amount of work they are handling, based on what they understand of their capability. Don’t fall into the trap of dictating the WIP limits for them. Instead, ask them. If the team members are the ones who set their WIP limits, there won’t be a reason to break them.
Gather the whole team and have an open discussion about the activities they contribute to. Dive into their individual experiences and ask each person, ‘What’s the number of things you could do at one time and still stay at your happy place?’ Remember, for engineering personalities, that number may be much lower – it could be 1 or 2 – while for more creative individuals, that number can be higher.
This conversation serves a dual purpose. Not only will it help you determine the appropriate WIP limits, but it will also provide valuable insights into your team’s work dynamics and preferences. Remember, while the goal is to have people do less at any one time, it shouldn’t come at the expense of the team’s happiness. Strive to find that sweet spot where productivity and satisfaction converge.
Challenge #3 Handling Individual’s Idle Time
Now, let’s address the issue of idle time. Applying WIP limits will inevitably introduce moments of inactivity, which can be uncomfortable for both managers and workers. Managers naturally want to maximize their investment, while workers may fear that idle time jeopardizes their job security. But let me clarify what idle time isn’t.
Idle time is not an opportunity to spend hours browsing social media or indulging in lengthy lunch breaks. It’s not about being completely unoccupied. In fact, if utilized effectively, idle time can enhance delivery speed and boost engagement.
To make the most of idle time, it’s crucial to establish explicit policies that outline what individuals should do when they cannot pull a new work item into the delivery workflow. These policies should benefit both your workers and your business.
When the established WIP limits have been reached, the first and most important task your teammates should do is to review the cards on the board, starting from right to left.
They should look for unassigned items, any issues that require attention (even if they are not assigned to them), work awaiting code review, or feedback implementation from previous code reviews. Work items that are blocked or have been in progress for an extended period should take top priority to prevent further delays.
Consider pairing up idle team members with others who can help expedite the completion of outstanding work. Pair programming, in particular, offers significant benefits in terms of collaboration, knowledge sharing, and the production of high-quality deliverables.
Now that you’re equipped with practical solutions to overcome the challenges of integrating WIP limits with Scrum, it’s time to take action.
Here’s your action plan:
- Assess your current workflow: Take a close look at your team’s current workflow and identify how WIP limits can bring value. Consider the challenges you face and how implementing WIP limits can address them.
- Start small and iterate: Begin by setting initial WIP limits and don’t be afraid to adjust them. Monitor the impact on your team’s productivity and adapt the limits iteratively based on empirical evidence and feedback.
- Foster a culture of collaboration: Encourage open communication and cross-functional collaboration within your team. Promote knowledge sharing, pair programming, and regular retrospective meetings to strengthen collaboration and unity.
- Regularly review and adjust: Don’t set it and forget it. Continuously monitor and evaluate the effectiveness of your WIP limits. Gather feedback from your team, analyze performance metrics, and make adjustments as needed to optimize your workflow.
- Share your success and insights: As you implement WIP limits and experience positive outcomes, share your success stories and insights with others in the Agile community. By spreading knowledge and experiences, we can all learn and grow together.
So, my friend, armed with these practical solutions, you can tackle the challenges head-on and unlock the true potential of introducing WIP limits in Scrum.
Embrace these strategies, adapt them to fit your teams’ unique context, and watch as your productivity soars. Thanks for tuning in. I’ll see you next week, same time and place for more managerial goodness. Bye for now!
Meet the Author
Sonya Siderova is a passionate product manager and a driving force behind Nave, a Kanban analytics suite that helps teams improve their delivery speed through data-driven decision making. When she's not catering to her two little ones, you might find Sonya absorbed in a good heavyweight boxing match or behind a screen crafting a new blog post.