Saying “Yes” to the right commitments (and “No” to the wrong ones) is all about making reliable decisions on what work to take on next. These are paramount to managing a steady flow of work and meeting your customers’ expectations….

When it comes to introducing probabilistic forecasting, it is paramount that you tackle any resistance head-on. Do you have kids? My son David is 4 years old, and my daughter Louise is now 6. She will start first grade in…

Often, managers use average delivery times to make future predictions. Even though this method is intuitive and widely spread, making delivery commitments based on averages is not reliable. Let’s explore the challenges that come with this approach.  What Are Delivery…

Effective demand management is the cornerstone of delivering results in a consistent manner and keeping your commitments. And the balance between demand and capacity is in its foundation. When demand exceeds your capability, delivery times increase and, in the end,…

2020 has been, undoubtedly, a markedly unusual year for a variety of businesses. Teamwork and collaboration have had all sorts of new challenges thrown their way, and so assessing our performance has never been so vital. Luckily, 2020 has also…

Introducing WIP limits is one of the most powerful approaches to reduce delivery times by aligning demand with capacity and keeping the focus on the most important work.  Often though, introducing WIP limits meets resistance from within the team. People…